Support

Frequently Asked Questions

Frequently Asked Questions

What is Ugly Sweaters?

Ugly Sweaters is a brand and online shop that offers a curated selection of novelty sweaters, accessories, and festive apparel designed to be fun, bold, and perfect for holiday parties or themed events.

What categories do you offer?

We offer a variety of categories to suit different styles and occasions, including ugly Christmas sweaters, seasonal sweaters, holiday accessories, and novelty gifts. Explore our product pages to find items by category, style, and size.

Where can I find your latest new arrivals?

New arrivals are highlighted on the homepage and under the “New In” category. You can also subscribe to our newsletter to receive updates on fresh inventory and exclusive offers.

What sizes do you offer?

Most sweaters and apparel are available in a range of sizes from XS to XXL. Specific size availability is listed on each product page. If you need help with sizing, contact our support team for guidance.

What is your return policy?

We offer a flexible return policy for orders placed on uglysweaters.biz. If you’re not satisfied with your purchase, you can return eligible items within the stated window for a refund or exchange. Please review the full policy on our Returns page for details and exceptions.

How long does shipping take?

Shipping times vary by destination and shipping option. Domestic orders typically arrive within 3–7 business days, while international shipments may take longer. You’ll receive a tracking number once your order ships.

Do you offer gift options?

Yes, we offer gift-ready packaging and gift notes on select items. You can add a gift message at checkout and choose gift wrap where available.

How can I contact customer support?

You can reach our customer support team via email or the contact form on our site. We typically respond within one business day. For urgent matters, please call during local business hours.

Are there any discounts or promo codes?

We periodically offer promotions, seasonal discounts, and promo codes. Check the homepage banner, our newsletter, and the Promotions page for current deals. Terms and conditions apply to each offer.

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